Make sure you are not logged in to HostPilot or My Services or to OWA as another user as this may cause conflicted sessions.Check that the OWA protocol is enabled in HostPilot > Users > Username > Exchange > Advanced settings: Protocols.You can unlock a user by clicking Unlock user as on the screenshot below. If the user was locked out, there will be This user is locked message under User info tab in HostPilot® Control Panel > Users > Username. Depending on the policy, the user can be locked permanently (until the administrator unlocks him manually) or temporarily (is unlocked automatically after a number of minutes specified in the policy). The number of attempts before the user gets locked out can be specified under Password Policy settings of the account. Check that the user is not locked out.Read the Knowledge Base article on What Is The Difference Between Disabled Users, Deleted Exchange Mailboxes And Deleted Users? for more information. Check that the user is enabled (not disabled).Read the Knowledge Base article on How Do I Create New Mailboxes On Exchange Accounts? for more information. Check that the user has Exchange services enabled.Try to login to other services with User credentials: Please note that credentials for your Administrator account and User account might be different. Check that the login and password is correct.If you are not able to login to OWA, try the steps below:
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